We take our responsibilities regarding the protection of personal information very
seriously. This policy explains how we use personal information that we may obtain
from you. By using our website www.intours.al (henceforth referred to as www.intours.al)
which may also comprise of the mobile site, smartphone app platforms such as iOS,
Android, Windows (all together referred to as “site”), you consent to this use.
This privacy policy does not apply to the websites of our business partners, corporate
affiliates or to any other third parties, even if their websites are linked to the
site. We recommend you review the respective privacy statements of the other parties
with whom you interact. When you use services provided on this website and/or mobile
application, you will be asked to provide certain information such as your name,
contact details, and/or your debit/credit card details. We will store this information
and hold it on computers or otherwise.
We will collect your
- Personal information
- Transactional information
- Booking information
- Other information
The information will be used in following ways
- To fulfill our agreement with you, including processing your flight, reservation
and any other booking, sending you your itinerary, or contacting you if there is
a problem with your reservation.
- To register you with our website/mobile application and administer our website services
where you have registered to receive these. You can unsubscribe from these services
by contacting us.
- To answer any queries which you may send to us by e-mail.
- For direct marketing purposes, as set out in detail below.
- We need to know the names of all passengers travelling or the names related to the
reservation concerned. If you are booking a flight or reservation on behalf of someone
else, you must obtain their consent to use their personal information. We proceed
on the basis that you have obtained the aforementioned consent.
This information will be used
- To conduct bookings, ticketing and payment transactions for the services available
on the site.
- To personalize your experience and give you better service: (your information helps
us to better respond to your individual needs)
- To improve the user friendliness of the site; (we continually strive to improve
the site offerings based on the information we receive from you)
- To improve customer service (your information helps us to more effectively respond
to your customer service requests and support needs) website traffic analysis
- To administer a contest, promotion, survey or other site features
- To send emails, SMS and other communications for providing services, responding
to inquiries, and/or other requests or questions.
- To respond to queries of the authorities in regard to your accessing of the site
and services availed by you.
- Automatic Logging of Session Data
- Of course, you are solely responsible for maintaining the secrecy of your passwords,
and your site membership account information. Please be very careful, responsible,
and alert with this information, especially whenever you’re online.
Personal information you provide or that is obtained by us will be used by us to
enable us to review, develop and improve the services which we offer and provide
you and other customers (via mail, email, telephone or otherwise) with information
about new products and services and special offers we think you will find valuable.
We may also inform you about new products and services and special offers of selected
third parties, if, at the time of registration, you have opted for receiving the
www.intours.al newsletter or updates.
We may give information about you as follows:
- To our customer support offices in the network.
- To trustworthy third parties that we use for the provision of certain services,
such as enabling our customers to book flights, onward flights, hire cars, hotel
reservation, complete tourism trip reservation or other services quickly and easily.
- To customs and/or immigration departments or other regulatory authorities in your
country of departure and/or destination in order to comply with the law in those
countries. To third party organizations involved in credit card authorization.
- If we have a duty to do so or if the law allows us to do so.
- To our employees and agents to do any of the above on our behalf, now or in the
future.
- To the companies within our corporate family and with our parent company and corporate
affiliates. This sharing enables us to provide you with information about products
and services, both travel-related and other, which might interest you. To the extent
that our parent company and corporate affiliates have access to your information,
they will follow practices that are at least as restrictive as the practices described
in this privacy policy. They also will comply with applicable laws governing the
transmission of promotional communications and, at a minimum, give you an opportunity
in any commercial email they send to choose not to receive such email messages in
the future.
- If you choose not to provide certain personal information we request, you will still
be able to visit our site but you may be unable to access certain options or services.
In the course of undertaking the activities specified in this privacy policy, we
may transfer personal information to countries which do not have data protection
laws or to countries where your privacy and other fundamental rights will not be
protected as extensively. We will transfer information only for the purpose of fulfilling/providing
the services you have requested from us, in order to fulfill a contract with a third
party for your benefit, or to disclose information which we are required to do by
law or requested from us by a regulator.
- When you use a mobile app, we collect and use information about you in the same
way and for the same purposes as we do when you use our website.
- In addition to the same information we collect and use when using the www.intours.al
website, we also use some other information that we collect automatically when you
use our mobile apps. Specifically:
- We collect information about mobile app functionality that you access and use. This
allows us to identify those areas of the mobile app that are of interest to our
customers so that we can refine and continuously improve the mobile app. The information
we collect for this purpose does not enable us to directly identify you.
- Each mobile app also sends us the device's unique device identifier (or "UDI"),
a sequence of numbers or characters that are unique to your mobile device. We use
this only on the first opening of the mobile app so that we can confirm to our advertising
networks the number of downloads resulting from clicks on their respective banner
ads and other marketing tools.
- When you use a mobile app, you can choose to allow access to your current location
– provided by your mobile device using GPS or similar technologies – in order to
identify nearby hotels or airports. If you choose to allow access, this location
data may be collected anonymously as part of search requests logged by our servers.
You can switch off the mobile app’s access to your location at any time through
your phone settings menu. This might however restrict usage of any location-dependent
services or options available on our mobile app.
- ou always have the ability to control what information a mobile app sends to us.
You can exercise this control either by changing the settings of the mobile app
under its setting menu or changing the settings of your mobile device. Alternatively,
you can remove the mobile app from your mobile device entirely and access our services
through our website.
There is a technology called "cookies" which may be used by us to provide you with
customized information from www.intours.al websites or mobile application.
A cookie is an element of data that a website or mobile application can send to
your browser, which may then store it on your system. Cookies allow us to understand
who has seen which pages and advertisements, to determine how frequently particular
pages are visited and to determine the most popular areas of our website. Cookies
also allow us to make www.intours.al websites or mobile application more user-friendly
by, for example, allowing us to take you to the language site of last use, so that
we can give you a better experience when you return to our website. Most web browsers
automatically accept cookies. You do not have to accept cookies, and you should
read the information that came with your browser software to see how you can set
it up to notify you when you receive a cookie, so you can decide whether to accept
it.